Trusted by Leading Automotive & Mobility Brands
Core Operational Pillarss
ATLAS Indonesia delivers integrated BPO services through call center operations, roadside assistance networks, and technology solutions, helping businesses manage customer engagement, service coordination, and operational execution across Indonesia.
Call Center Solutionssss
Integrated BPO & WhatsApp Business API solutions powered by people and technology to help businesses automate, engage, and support customers at scale.
Roadside Assistance
Indonesia's most reliable roadside assistance network. Powered by technology to deliver 24/7 emergency towing, mechanical fixes, and rapid support anywhere across the nation.
Next-Gen CX Infrastructure: Smart Ops with a Human Touch
ATLAS Indonesia delivers integrated BPO services through call center operations, roadside assistance networks, and technology solutions, helping businesses manage customer engagement, service coordination, and operational execution across Indonesia.
Customer Service Support
Seamlessly handle fluctuating contact volumes. Combining AI-driven precision with human agents for consistent service quality.
Omnichannel Intelligence
Unify all customer touchpoints into a single, cohesive stream. Reduce agent workload and maintain a seamless conversation across all channels.
Real-Time CRM Insight
Real-time data delivery that helps agents work faster, reduce handling times, and make smarter operational decisions on the spot.
SLA Achievement
Monthly Events
The Ultimate Nationwide Safety Net Infrastructure for Enterprise Mobility
Going the extra mile to keep your business and customers moving. Discover our specialized automotive care services.
Courtesy Car
Temporary replacement vehicles to keep your operations moving during repairs.
Car Inspection
Inspection by certified inspectors. Receive instant & detailed digital reports immediately after evaluation to guarantee absolute transparency.
Avg. Arrival
Provinces
The Atlas Advantage
Evidence-based operational excellence for the modern enterprise.
Enterprise Compliance
Rigorous security standards and certified processes meeting the high demands of global corporate operations.
Measurable AI Results
Proprietary AI models drive a 40% improvement in dispatch efficiency compared to legacy manual routing.
Nationwide Scale
Physical recovery presence across all 35 provinces ensures reliable service wherever your fleet operates.
SLA-Based Performance
Guaranteed 99.9% uptime for critical dispatch services, backed by binding enterprise-level contracts.
Trusted by Leading Businesses
Measurable impact delivered to enterprise partners across Indonesia.
ATLAS consistently delivers fast response and strong customer focus in supporting Wuling users. Over the years, they have proven to be a reliable partner in after-sales assistance and customer care.
Galih Chandra
We are highly satisfied with the services delivered by ERA ATLAS. The team is responsive, professional, and consistently provides reliable support with clear communication and dependable service delivery.
Eldi Chandra
ATLAS has proven to be a trusted partner in supporting VinFast's after-sales services through integrated customer support, roadside assistance, and vehicle evacuation. Their reliable service helps deliver greater safety, comfort, and confidence to our customers.
Agus Riyadi
Reduce Downtime Costs and Improve Operational Uptime
Get a proposal with coverage, SLA, and cost estimation tailored to your business.